Hey guys! This is a huge shout out to Gwyn, Chaz and all of the amazing staff at the resort! I was with the Dixon group of 9 on Monday the 13th and Tuesday the 14th of August. As a non swimmer, who was excited yet scared skinny, the guides our group had each day made it a lot easier for me, and made me feel very safe, along with a ton of chirping and laughs! I can’t thank you enough for the great time I had, I know the rest of my group feels the same way. I can’t wait to come back again and test myself even more! With the utmost appreciation-see you soon, Mer
just got home from one of our best days ever, wow what a wonderful experience. My family and I were on the river today and thoroughly enjoyed it. From start to finish your team took fabulous care of us, certainly easy to see why your company is considered the best. Thank you so much for your generosity, please pass along my thanks as well to Larry, Deb, your entire team …and a very special mention to our guide Max, she was awesome. So thank you again….btw we placed and order for a video before we left as well but could not stay to pick it up so I think its coming in the mail.
Not sure if this is the right place to send this, I just wanted to thank you guys for a really awesome experience. This summer was my fourth visit to RiverRun, and it was by far the best. We came up on July 3-5 and did two trips in the 6-man rafts. We had Graham on the first day and Stef on the second day. Both were beyond fantastic. Graham was funny and really informative — he knows a lot about the water and is just a really nice guy. Stef gave us by FAR the most “high adventure” experience to date. I have had Stef twice before and he never fails to deliver an amazing day. I was THRILLED when I saw that he would be our guide on the second day!
I think what makes your staff so great is that they manage to make you feel totally safe in the knowledge that they’ve done this a million times before, while at the same time they seem so excited to be out there rafting, it doesn’t feel like they’re “working”. They are also all incredibly client-focused, which is so hard to find these days. Keep up the good hiring!
This year my mother came rafting for the first time she was TERRIFIED and thoroughly convinced she was the oldest person ever to go rafting in the history of the world (until Graham told her how old Norm, the guide, is!). Anyways, she asked me on the car ride home whether I would go back with her THIS August!
I also wanted to thank you for allowing us to keep our cabin for a few extra hours on the Sunday. We brought our new baby for the first time and it was really helpful for her grandmothers to be able to let her nap in the cabin while we rafted on the second day.
Like I said, this was my fourth time up but the first time I’ve written in to compliment you guys. It was definitely an amazing weekend and I’m sure I’ll be back for a fifth time next year (maybe sooner if we really do come up again in August).
We just arrived home from our 4 days with River Run…..we all had a blast!
Thank you to your entire staff. And to our great tour guides Kevin & Pete.
Most likely we will return again next summer.
Good Monday Morning,
My group of 8 just left there yesterday and wanted to send a note to thank you so much for the great experience. We did the 12 man on Saturday and had the time of our lives. Our guide Kendall was fabulous, very friendly and informative; we really lucked out with him, although I know all the other guys are top notch as well. We totally enjoyed the facilities, some of us in a cabin and some of us camped on the lower campground.
Meals were good, games available were perfect, the band on Saturday night was fabulous and we just really had a great time all around.
We are already thinking of planning our next trip, hopefully before you close down for the summer however we want to try a little more adventure with the 6 man raft…woooooo hooooooo…
Thanks again to the wonderful Kendall (truly amazing) and all the staff who made our trip amazing and made us want to come back…
Can’t wait to see you all again for another wild ride!
The OWEN Group!!!
Just thought I’d drop you a quick line to express my gratitude for an outstanding time I had last Friday. The staff were incredible – Graham, made the trip exciting and exilerating. He has an incredible knack with people and should be valued by your company.
I was also incredibly impressed with Lara who made it possible for me to field some very important calls (that were completely unanticipated up until 9:15 a.m. that morning). Lara’s extra effort was instrumental in saving my bacon that day.
I will definitely be back!