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Payment & Other Policies

Cancellation and Refund Policy

Guests who cancel their trip will receive a full refund if  cancellation is received 30 days prior to their trip. If the trip is cancelled less than 30 days prior to the trip, refunds and alternate dates will not be available. River Run Rafting Resort reserves the right to alter any trip course, equipment or location without refund.

Payment Options

All prices listed are in Canadian (CDN) funds. River Run Rafting  Resort accepts VISA, MasterCard and American Express. River Run  also accepts debit, certified cheques and bank or postal money orders.

Payment Schedule by Phone

If you book your rafting trip by calling 1-800-267-8504 - 50% of the cost of your trip will be due the day you book your adventure. The balance of the trip cost is due 30 days prior to your rafting date. Please remember that all cheques must be certified.

Purchasing Online

River Run Rafting is a Certified Internet Secure Merchant. Internet Secure Inc. has been approved by the top five Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. When we ask for your credit card information, you will be in a fully secure area of the Internet Secure Web site. River Run does not, at any time, see your credit card information. Credit card transactions and approvals, are performed entirely within the secure environment provided by our online commerce partner, Internet Secure.

After You Book

Once you have completed your purchase, you will receive an e-mail confirming your order. The e-mail will include your sales order number and a summary of your purchases. Use the official receipt for any and future correspondance with River Run Rafting.

Contact and Service Information

You can contact River Run Rafting Resort by calling 1-800-267-8504 for reservations.

You can reach us by email at trips@riverrunrafting.com

River Run Rafting Resort
1260 Grants Settlement Road
Foresters Falls,Ontario
K0J 1V0

Privacy Policy for Webstore

River Run Rafting does not store or share any of your personal infomation.

Transaction information (billing) is kept on file only until your trip is confirmed through our office.

River Run never sees any of your credit card information.

Privacy Policy for E-Newsletter

When you opt-in to receive our newsletter, we’ll periodically send you information about our season specials, incentives and events happening at River Run. We never share your email address with anybody and you can easily unsubscribe at any time.

Medical Protection

$9 Person/per day

Medical protection is available at an extra cost and is optional. Prices are listed on our rates page. Guests who have purchased medical protection may cancel up to 24 hours prior to trip departure for medical reasons. A doctor’s note may be requested.


“Feel alive - re-charge with an adrenaline kick!”
5 of 5 stars Reviewed 6 July 2014

I have rafted in France, Sweden, Turkey and with another rafting company on the Ottawa river previously but my recent experience with RiverRun Rafting exceeded all prior adventures. The entire set-up was very well organized, the guides all knowledgable, professional and safety oriented.

We were a group of 4, (one mid-aged adventure seeking mother and three young adults) and we chose the Ultimate Adventure Rafting in the 6-man raft since we wanted the maximum thrill. Our guide, Bill (from USA) get top marks - extremely professional, capable, knowledgable and friendly. He was able to deliver the thrilling adventure and adrenaline rush that we were looking for - thanks Bill!!

We stopped mid-day and jumped off of some cliffs into swift moving water (optional) and that was also great fun, challenging and exciting. Lunch was hearty and included hamburgers (there was even a vegetarian burger), hotdogs, multiple salads, hot chocolate/tea/coffee and a roaring campfire, which was a a nice touch.

If you are coming from far away, I would suggest staying one or two nights onsite - tent, cabin, cottage, spa hotel- to get the most out of your trip. My recomendation would be to arrive the night prior to your adventure,buy the meal plan so you don't have to cook dinner or breakfast, and to enjoy the camp fire in the evening. There are several things to do in the evening including using the pool table, basketball court, volley ball court, horshoes, beach, sauna - all free. There is even cozy bar, similar to a log cabin, if you want to get drinks.

This adventure was worth every cent and contributed the making this summer a total sucess. I would do it again in a heartbeat.

Remmick M
Kingston, Ontario