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Payment & Other Policies

Cancellation and Refund Policy

Guests who cancel their trip will receive a full refund if  cancellation is received 30 days prior to their trip. If the trip is cancelled less than 30 days prior to the trip, refunds and alternate dates will not be available. River Run Rafting Resort reserves the right to alter any trip course, equipment or location without refund.

Payment Options

All prices listed are in Canadian (CDN) funds. River Run Rafting  Resort accepts VISA, MasterCard and American Express. River Run  also accepts debit, certified cheques and bank or postal money orders.

Payment Schedule by Phone

If you book your rafting trip by calling 1-800-267-8504 - 50% of the cost of your trip will be due the day you book your adventure. The balance of the trip cost is due 30 days prior to your rafting date. Please remember that all cheques must be certified.

Purchasing Online

River Run Rafting is a Certified Internet Secure Merchant. Internet Secure Inc. has been approved by the top five Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. When we ask for your credit card information, you will be in a fully secure area of the Internet Secure Web site. River Run does not, at any time, see your credit card information. Credit card transactions and approvals, are performed entirely within the secure environment provided by our online commerce partner, Internet Secure.

After You Book

Once you have completed your purchase, you will receive an e-mail confirming your order. The e-mail will include your sales order number and a summary of your purchases. Use the official receipt for any and future correspondance with River Run Rafting.

Contact and Service Information

You can contact River Run Rafting Resort by calling 1-800-267-8504 for reservations.

You can reach us by email at trips@riverrunrafting.com

River Run Rafting Resort
1260 Grants Settlement Road
Foresters Falls,Ontario
K0J 1V0

Privacy Policy for Webstore

River Run Rafting does not store or share any of your personal infomation.

Transaction information (billing) is kept on file only until your trip is confirmed through our office.

River Run never sees any of your credit card information.

Privacy Policy for E-Newsletter

When you opt-in to receive our newsletter, we’ll periodically send you information about our season specials, incentives and events happening at River Run. We never share your email address with anybody and you can easily unsubscribe at any time.

Medical Protection

$9 Person/per day

Medical protection is available at an extra cost and is optional. Prices are listed on our rates page. Guests who have purchased medical protection may cancel up to 24 hours prior to trip departure for medical reasons. A doctor’s note may be requested.

“All of the essential ingredients!”

5 of 5 stars Reviewed 21 July 2015

My husband and I visited River Run last weekend to celebrate our 33rd anniversary.
We stayed 2 nights in the River Inn on site, rafted all day Saturday and left after breakfast on Sunday.
The entire experience was top notch! Our accommodation in the "Yellow Room" at the inn was spacious, quiet, clean and comfortable. The room had a lovely screened in porch surrounded by lush gardens that we thoroughly enjoyed.
The rafting experience surpassed any and all of my expectations! We did the Ultimate adventure package in the 6 person raft.
Our tour guide Martin was just exceptional. He is very experienced and knowledgeable. We sensed from the start that we were in very capable hands.
Martin was very safety conscious but adapted the ride and level of risk to the tolerance of our group . He explained everything we were going to do before we did it and always clarified what was expected of each of us. He was patient and had a great sense of humour.
The rafting was definitely a challenge - lots of paddling and plenty of swimming for a gal my age but overall it was totally exhilarating!
We really enjoyed with our raft mates too - it was fun going overboard with Clinton, Samantha, Annie and Sean!
Overall this was an excellent adventure that I'm so glad we signed up for.
Big thanks to Martin and all of the great staff at River Run for a very memorable experience.

Terry S
Toronto, Ontario